VPD and Wavefront Centre partner to improve accessibility for Deaf and Hard of Hearing individuals
Wavefront Centre for Communication Accessibility is proud to announce a new chapter in its partnership with the Vancouver Police Department (VPD) and the Vancouver Police Foundation (VPF). The VPD is advancing its inclusive communication practices through the installation of hearing counter loops at select police service counters. This project is largely funded through the Vancouver Police Foundation. 
This initiative marks a significant step forward in ensuring equitable access for members of the Deaf, DeafBlind and Hard of Hearing community when interacting with law enforcement services.
As part of this collaboration, hearing counter loops—a type of assistive listening technology—have been installed at key public-facing counters at VPD headquarters at 2120 Cambie Street. These devices enable individuals with hearing aids or Cochlear Implants equipped with telecoils (T-coils) to hear spoken communication more clearly by reducing background noise and transmitting sound directly to their devices.
“Removing barriers to communication is a fundamental part of ensuring that everyone in our community feels heard, understood, and respected,” says Dr. Ruth Warick, Senior Director, Strategic Initiatives & Impact at Wavefront Centre. “We are proud to work alongside the Vancouver Police Department to bring meaningful change that empowers the Deaf, DeafBlind and Hard of Hearing community and sets a precedent for inclusive public service.”
The new hearing counter loops, aimed at improving real-time communication and fostering a more inclusive and compassionate approach when engaging with community member, are one of 118 VPD member led projects committed to by the Vancouver Police Foundation in 2025/2026. These projects, which are not part of the regular policing budget, would not happen without the support of the VPF.
“Each year, the Vancouver Police Foundation considers requests that come from VPD sworn officers and civilian professionals. These initiatives are usually solutions to problems that are encountered or observed in every corner of our city, including here at HQ. We are proud to fund the second stage of this important project for the Deaf, DeafBlind and Hard of Hearing Communities,” said Andrea Wright, Executive Director of the Vancouver Police Foundation.
This partnership reinforces Wavefront Centre’s commitment to community outreach and collaboration with institutions across British Columbia. Through awareness, education, and assistive technology, Wavefront Centre continues its mission to create a society where people with hearing loss can fully participate and contribute.
About Wavefront Centre for Communication Accessibility
Wavefront Centre for Communication Accessibility is a national charitable not-for-profit and social enterprise based in Vancouver, BC dedicated to breaking communication barriers for people who are Deaf, DeafBlind, and Hard of Hearing. Since 1956, Wavefront Centre has provided innovative hearing healthcare and communication solutions for individuals, businesses, and organizations.
For more information, please visit www.vpd.ca/improving-accessibility and www.wavefrontcentre.ca.
The Vancouver Police Foundation supports programs and initiatives that fall within three streams: community outreach and engagement (including programs for women, youth and seniors); public and personal safety; and specialized equipment and technology. You can help make Vancouver safer for all by donating to the Vancouver Police Foundation.
